24/7 operations for systems that can't sleep.
Real engineers on every escalation. Tiered SLAs, planned maintenance, helpdesk, network operations, and enterprise hardware — under one roof, with one accountable team.
Operations services
Coverage that matches your business criticality — not a one-size-fits-all retainer.
Tiered SLAs
Response and resolution targets aligned to severity and business impact. 24/7, 12/5, or business-hours coverage.
On-Call Engineering
Senior engineers on every escalation — not script-readers. Direct path from page to resolution.
Helpdesk & IT Support
Tier 1–3 support for end-users and infrastructure, with measurable SLAs and ticket transparency.
Network Operations
Office, datacenter, and hybrid networks — designed, monitored, and operated end-to-end.
Database Maintenance
Patching, replication, backups, and tuning for PostgreSQL, MySQL, MongoDB, Redis, and ClickHouse.
Maintenance Windows
Patching, upgrades, and capacity planning handled without disrupting your release schedule.
Hardware Procurement
Sourcing, provisioning, and lifecycle management of enterprise IT hardware — servers, networking, and endpoints.
Quarterly Reviews
Architecture, cost, and reliability audits with concrete action items — not slideware.
DR & Backup
Disaster recovery planning, tested runbooks, and verified backups across cloud and on-premises systems.
How we operate
Always-On Monitoring
Synthetic checks, RUM, and infrastructure metrics with alerting tuned for signal — not noise.
Documented Runbooks
Every alert has a runbook. Every incident updates one. Knowledge compounds, not evaporates.
Blameless Post-Mortems
Honest root-cause analysis with engineering actions — so the same incident doesn't happen twice.
Need real engineers on call tonight?
We'll scope coverage to what matters most and propose an SLA you can actually rely on.